Dear Investors/Traders In case of any grievance against our services kindly follow the procedure given below to register your grievance with us.
Level 1 :- All the clients having grievance regarding any service or otherwise shall write a mail at help@Supernsetips.com To ensure timely recording and recognition of the grievance. the respective person shall revert within 3 working days w.r.t redressal of such complaint.
Level 2 :- In case the client is not satisfied with the response, the grievance can be escalated to Compliance officer at grievances@Supernsetips.com He shall ensure to resolve the grievance within 5 working days.
Level 3 :- If the client is not satisfied with compliance officer’s redressal and wants to escalate the grievance to higher authority, he/she can approach at esclated.grievances@Supernsetips.com Complaint shall be reverted to the client within 7 working days.
Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
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